Privacy policy

Privacy Policy

Last updated: 5 September 2026

Nordven ("Nordven," "we," "us," or "our") is operated by LADEN CARVALHO LTD, a company registered in England and Wales under company number 17170540, with its registered office at [Insert Full Registered Office Address], Birmingham, United Kingdom. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have.

1. Who We Are

For the purposes of the UK GDPR, LADEN CARVALHO LTD (trading as Nordven) is the data controller responsible for your personal data. You can contact us at info@nordveneu.com.

2. Personal Data We Collect

Order and account information: name, delivery and billing address, email address, phone number, order history.
Payment information: processed securely by our payment providers; we do not store full card details.
Technical data: IP address, browser type, device information, pages viewed, and browsing behaviour on our site.
Marketing and communications data: your preferences for receiving marketing from us, and your interactions with our emails and adverts.

3. How We Collect Your Data

We collect data directly from you when you browse our site, create an account, place an order, or contact customer support. We also collect data automatically through cookies and similar tracking technologies, including the Meta (Facebook/Instagram) Pixel and the TikTok Pixel, which help us understand site usage and measure the effectiveness of our advertising. See our Cookie Policy for more detail.

4. How We Use Your Data

To process and fulfil your orders, including shipping and order tracking.
To communicate with you about your orders, account, and customer service enquiries.
To send marketing communications, where you have consented or where permitted by law (you can opt out at any time).
To run and measure advertising campaigns via Meta and TikTok, including retargeting and lookalike audiences.
To improve our website, products, and customer experience.
To detect and prevent fraud and to comply with our legal obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (processing your order), consent (marketing communications and non-essential cookies), legitimate interests (improving our services, preventing fraud, and analytics), and compliance with legal obligations (tax and accounting records).

6. Who We Share Your Data With

We share personal data with trusted third parties who help us operate our business, including:

Shopify — our e-commerce platform provider, which hosts our store and processes order data.
Payment processors — to securely process your payments.
Shipping and tracking providers — including AfterShip, used to provide order tracking at nordveneu.com/apps/aftership.
Meta Platforms, Inc. and TikTok — for advertising and analytics purposes via the Meta Pixel and TikTok Pixel.
Suppliers and fulfilment partners, solely to the extent necessary to deliver your order.

We do not sell your personal data to third parties.

7. International Data Transfers

Some of our service providers (including Shopify, Meta, and TikTok) may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved under UK data protection law.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

9. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data ("right to be forgotten"), where applicable.
Restrict or object to our processing of your data.
Request a copy of your data in a portable format.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.

To exercise any of these rights, contact us at info@nordveneu.com.

10. Cookies

Our site uses cookies and similar technologies, including for analytics and advertising via the Meta Pixel and TikTok Pixel. For full details, see our Cookie Policy.