Widerrufsrecht

Refund Policy

Last updated: 5 September 2026

At Nordven, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work, and applies in addition to your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, items must be:

Unused, unworn, and unwashed
In their original packaging, with all tags attached
Accompanied by proof of purchase (order number or receipt)

2. How to Start a Return

To request a return, email us at info@nordveneu.com with your order number and the reason for your return. We will confirm your eligibility and provide instructions on how and where to send your item back.

Please do not send items back before contacting us, as returns sent without prior authorisation may experience delays in processing.

3. Return Shipping Costs

Unless the item you received is faulty, damaged, or incorrect, the cost of return shipping is the customer's responsibility. If your item arrived faulty, damaged, or was not what you ordered, we will cover the cost of return shipping and offer a full refund or replacement.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.

5. Exchanges

If you would like a different size or colour, please contact us at info@nordveneu.com to arrange an exchange, subject to stock availability.

6. Non-Returnable Items

Items marked as final sale, underwear, or items that have been worn, washed, or damaged after delivery are not eligible for return, except where required by law (for example, if the item is faulty).

7. Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us at info@nordveneu.com within 14 days of delivery, including photos of the issue where possible, so we can resolve it quickly.

8. Cancellations

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason, for a full refund (excluding original delivery costs in some cases). To cancel, contact us at info@nordveneu.com.